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Vendor Requirements and Responsibilities:
Training Responsibility: The vendor is required to train their agents proficiently. Training should cover all aspects necessary for effective customer interaction and service delivery.
Quality Assurance: Every call handled by the vendor’s agents must meet predefined quality parameters. Accuracy of data submitted to customers should be ensured at 100% in every interaction.
Delivery Capacity: The vendor should be capable of delivering results within a 24-48 hour timeframe. This includes timely response to inquiries and efficient handling of customer requests.
Lead Generation: The vendor must have the capability to generate 25-30 leads daily. Leads should meet specified criteria and be of high quality to ensure maximum conversion potential.
Growth Capacity: The vendor should demonstrate the ability to scale operations as needed. This includes expanding resources, staffing, and infrastructure to accommodate increased workload and business demands.
Meeting these requirements and fulfilling the outlined responsibilities is essential for maintaining a successful partnership and achieving mutually beneficial outcomes.